Data Privacy Policy
Your privacy is important to us at HarborLeafStudio
Information We Collect
When you reach out regarding corporate floral arrangements or gift services, we gather information you provide willingly. This includes your name, company name, email, phone, delivery addresses, and specific specifications for your floral needs. Payment details are collected when you place orders, though they are securely handled by our payment partners.
For our corporate clients, we may obtain additional business particulars such as company registration data, preferred delivery timelines, and budget constraints to tailor our services to your requirements.
Our site automatically gathers technical information when visited, including your IP address, browser type, device details, and how you navigate through our site. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to improve our services and website experience. This helps us identify which corporate floral services are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
HarborLeafStudio respects your privacy and does not sell your personal data to third parties. We share information only when necessary to provide our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and administrative safeguards to shield it. This encompasses safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only staff members who require the data to deliver services are granted access to customer information.
Although we deploy robust security measures, no online transmission method is completely secure. We regularly update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by relevant law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: around three years after the most recent service interaction
- Payment transaction records: about seven years for tax and accounting requirements
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies allow us to recall your choices and assess site performance.
You can manage cookie preferences via your browser settings. Note that turning off some cookies might impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
This site might include links to third-party sites or services. This privacy policy covers only HarborLeafStudio and our own site. We do not oversee the privacy practices of external websites.
We invite you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major revisions occur, we will update the "Last Updated" date at the top of this policy.
We recommend reviewing this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
HarborLeafStudio Privacy Team
Floral Studio, 43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as possible about your request. We strive to reply to all privacy requests within seven business days.